Service Delivery Manager

Millicom (Tigo)

Service Delivery Manager ensuring agile delivery within project lifecycle. Collaborating with teams for successful product and service delivery at Tigo.

Posted 7/3/2026full-timeGuatemala City • 🇬🇹 GuatemalaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CassandraDrupalJavaJavaScriptNode.jsNoSQLPHPPMPWordPress

About the role

Key responsibilities & impact

Guarantee the agile delivery on time and continuously of each phase, product within the project life cycle.
Works closely with development teams, customers, and other stakeholders.
Monitors and manages resources necessary for successful delivery, including staff.
Identify and manage risks that could affect project delivery.
Develop strategies to mitigate these risks and ensure the project moves forward smoothly.
Maintains clear and effective communication with all team members, clients and other interested parties.
Provides regular updates on project progress.
Ensures that the products or services delivered meet established quality standards and customer expectations.
Addresses and resolves issues that may arise during development and delivery.
Constantly look for ways to improve processes and efficiency in project delivery.
Participate in the design, development, implementation and maintenance of software.
Contribute to software architecture and technical decision making.

Requirements

What you’ll need

Master's degree in computer science and/or finance desirable
BS in Computer Science or Engineering (MS preferred)
2 years experience in an iterative/agile software development lifecycle
4 years experiences Project management experience (PMP knowledge required), certification optional
2 years experience in DevOps and Scrum methodologies
6 years experience in APIs and Webservices development
6 years experience in Web based solutions
6 years experience in Mobile based solutions
Demonstrated ability to work with both technical and non-technical individuals
Demonstrable skills in algorithm development and problem solving
Must be a team player
Experience with CMS like Drupal and Wordpress
Knowledge about APIs and Webservices principles and design standards
Experience with Node.js, PHP, Java
Experience with NoSQL databases like Cassandra, Couchbase
Operating systems experience
Virtualization administration experience

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

Software Development LifecycleAlgorithm DevelopmentProblem SolvingNode.jsPHPJavaNoSQL DatabasesCassandraCouchbaseVirtualization Administration

Soft Skills

Team PlayerEffective Communication

Certifications

Master's Degree in Computer ScienceBS in Computer Science or Engineering