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Client Experience Specialist – Global
MillerKnollClient Experience Specialist managing client interactions and order processing at NaughtOne. Collaborating with sales and operations for efficient service delivery.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as a primary point of contact for clients on receipt of order, ensuring a seamless and positive experience throughout the order lifecycle
- Build strong relationships with clients to understand their needs and support long-term growth and retention
- Represent the client in internal discussions to ensure the best possible outcomes
- Handle client enquiries, issues, and complaints promptly and professionally
- Maintain accurate records of client interactions, transactions, and feedback
- Process incoming purchase orders accurately and efficiently
- Monitor order status daily, identifying risks and proactively resolving issues
- Coordinate with internal teams (sales, operations, logistics) to ensure timely delivery
- Communicate updates clearly to clients, including delays or changes
- Identify opportunities to improve client experience and internal processes
- Support the implementation of process improvements to enhance efficiency and satisfaction
- Share client feedback with relevant teams to drive improvements and prevent recurring issues
- Maintain up-to-date knowledge of company products, services, and systems
- Work cross-functionally with internal teams to align on client needs and priorities
- Support global sales teams in delivering a consistent, high-quality client experience
- Contribute to team initiatives that enhance client engagement and service delivery
Requirements
What you’ll need- A-level or equivalent, with GCSE passes in Maths & English
- 3-5 years’ experience in a fast-paced client-facing or order management role
- Excellent verbal and written communication skills
- Strong organisational and time management skills, with the ability to prioritise tasks
- Ability to work both independently and collaboratively within a team
- Experience in managing client relationships and handling queries professionally
- Proficiency in Microsoft Office; experience with ERP systems (e.g. MS Dynamics NAV) desirable
- Proactive, resourceful, and solutions-focused mindset
- High attention to detail and accuracy
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementclient relationship managementrecord keepingprocess improvementtime managementattention to detailproblem solving
Soft Skills
communicationorganizational skillscollaborationproactivityresourcefulness
Certifications
A-levelGCSE in MathsGCSE in English