MillerKnoll

Client Experience Specialist – Global

MillerKnoll

full-time

Posted on:

Location Type: Hybrid

Location: Harrogate • United Kingdom

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Tech Stack

ERP

About the role

  • Act as a primary point of contact for clients on receipt of order, ensuring a seamless and positive experience throughout the order lifecycle
  • Build strong relationships with clients to understand their needs and support long-term growth and retention
  • Represent the client in internal discussions to ensure the best possible outcomes
  • Handle client enquiries, issues, and complaints promptly and professionally
  • Maintain accurate records of client interactions, transactions, and feedback
  • Process incoming purchase orders accurately and efficiently
  • Monitor order status daily, identifying risks and proactively resolving issues
  • Coordinate with internal teams (sales, operations, logistics) to ensure timely delivery
  • Communicate updates clearly to clients, including delays or changes
  • Identify opportunities to improve client experience and internal processes
  • Support the implementation of process improvements to enhance efficiency and satisfaction
  • Share client feedback with relevant teams to drive improvements and prevent recurring issues
  • Maintain up-to-date knowledge of company products, services, and systems
  • Work cross-functionally with internal teams to align on client needs and priorities
  • Support global sales teams in delivering a consistent, high-quality client experience
  • Contribute to team initiatives that enhance client engagement and service delivery

Requirements

  • A-level or equivalent, with GCSE passes in Maths & English
  • 3-5 years’ experience in a fast-paced client-facing or order management role
  • Excellent verbal and written communication skills
  • Strong organisational and time management skills, with the ability to prioritise tasks
  • Ability to work both independently and collaboratively within a team
  • Experience in managing client relationships and handling queries professionally
  • Proficiency in Microsoft Office; experience with ERP systems (e.g. MS Dynamics NAV) desirable
  • Proactive, resourceful, and solutions-focused mindset
  • High attention to detail and accuracy
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementclient relationship managementrecord keepingprocess improvementtime managementattention to detailproblem solving
Soft Skills
communicationorganizational skillscollaborationproactivityresourcefulness
Certifications
A-levelGCSE in MathsGCSE in English