Portfolio Project Manager
TE Connectivity
International Sales Assistant
MillerKnoll
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Florida, Illinois, New York
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Junior
About the role
- Support quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues for HH Collection product lines for USD & Euro orders
- Answer incoming phone calls and web inquiries
- Enter new clients on customer card and send new client welcome packet
- Provide information on products, pricing, lead times, specifications
- Outreach/prospect for new clients and territories
- Process and support shipment of new client sample library requests
- Follow up on quotes and after-sales follow up; nurture existing relationships
- Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices
- Coordinate freight charges, ensure complete ship-to information, provide tracking updates
- Update approvals for CFAs/SFAs/DFAs
- Run weekly Order Status reports, manage open orders, update clients, review order hold reports
- Initiate customer service claims to Client First teams; organize replacements/local repairs and track resolution
- Complete and submit refund request forms for overpayments
- Provide and send sample/tear sheets and perform fabric shops as needed
- Assist with mailers and create eblasts
- Stay informed of new HH products and other general information of interest to customers
Requirements
- Bachelor's degree or equivalent work experience
- 1-2 years working in a retail, design, or showroom environment
- Excellent interpersonal and communication skills (written and verbal)
- Organized, detail-oriented and ability to multi-task
- Proficient in Microsoft Word/Excel/Outlook
- Ability to work with clients or partner showrooms on the phone as needed
- Fluent in one of the following languages is a strong plus: French, Italian, Spanish, Russian, German, Arabic
- Work authorization: participates in E-Verify Employment Eligibility Verification
