Business Support Specialist

Millennium Systems International

Business Support Specialist assisting clients with inquiries and training related to software. Role involves troubleshooting, documentation in Salesforce, and client support via multiple channels.

Posted 5/22/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
Support and training are provided to clients via phone, email, and live chat.
You will document the issue in Salesforce and offering a resolution, so our clients are successful.
You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.

Requirements

What you’ll need

Bachelor’s degree or Associates Degree preferred
Reliable Internet Service Provider
Excellent communication skills
0-5 years experience in customer service-related role
Tech savvy
Salesforce experience a plus!

Benefits

Comp & perks

Paid Time Off (PTO) and Holidays
Medical, Dental, and Vision Benefits
Life Insurance
Long-Term and Short-Term Disability Insurance
401(k) Retirement Plan
Learning & Development Opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsinquisitive questioningtroubleshooting

Certifications

Bachelor’s degreeAssociates Degree