Customer Support Representative – Salon and Spa Space

Millennium Systems International

Customer Support Representative handling client inquiries and troubleshooting product questions via phone, email, and chat. Engaging with salon and spa customers while updating Salesforce records.

Posted 5/20/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
Support and training are provided to clients via phone, email, and live chat.
You will document the issue in Salesforce and offering a resolution, so our clients are successful.
You will stay up to date on Meevo product knowledge and internal business processes.

Requirements

What you’ll need

Bachelor’s degree or Associates Degree preferred
Reliable Internet Service Provider
Excellent communication skills
0-5 years exp in customer service-related role
Tech savvy
Salesforce exp a plus!

Benefits

Comp & perks

Paid Time Off (PTO) and Holidays
Medical, Dental, and Vision Benefits
Life Insurance
Long-Term and Short-Term Disability Insurance
401(k) Retirement Plan
Learning & Development Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsinquisitive questioningtroubleshootingclient supporttraining

Certifications

Bachelor’s degreeAssociates Degree