Implementation Specialist

Millennium Systems International

Implementation Specialist at Millennium Systems International, ensuring onboarding and software adoption for clients in the beauty industry. Focusing on customer service and technical setup of software solutions.

Posted 4/28/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Strives to accelerate time-to-value and software adoption, while reducing client churn
Acts as primary points of contact (via phone and email) for an assigned portfolio of clients
Manages new client implementation expectations
Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware
Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times
Meets regularly with new clients to keep their implementation on track and their questions answered
Strong customer focus on service, satisfaction, enablement, and success
Works with the Data Services Team to schedule and execute conversions
Proactively monitors activity of current customers for signals that require outreach or escalation
Always promotes and upholds the values, mission, and vision of MSI

Requirements

What you’ll need

AA/AS degree or equivalent work experience preferred
2+ years SaaS Point of Sale Support or Implementation experience
1+ years of salon software experience preferred
Beauty Industry experience a plus, but not mandatory
Experience with SaaS applications such (Gainsight, Salesforce, Skilljar, etc.)

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS Point of Sale SupportImplementationDatabase configurationMerchant account setupPoint of sale hardware configurationCustomer supportClient onboardingTechnical account managementData conversionCustomer activity monitoring

Soft Skills

Customer focusService orientationSatisfaction enablementCommunicationProblem-solvingProactive outreachRelationship managementTime managementAdaptabilityCollaboration

Certifications

AA/AS degreeEquivalent work experience