Millennium Systems International

Client Success Manager

Millennium Systems International

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $40,000 - $55,000 per year

About the role

  • Assumes ownership of the client relationship within the SMB segment, serving as primary point of contact while building trust and understanding of clients’ businesses
  • Manages a revenue-based book of business, tracking recurring revenue goals and quotas, churn, and software adoption
  • Performs proactive client lifecycle calls to educate clients on MSI products and roadmaps to increase awareness surrounding company developments
  • Identifies opportunities to expand recurring revenue through cross-selling and up-selling
  • Proactively monitors activity of current customers for signals that require outreach, escalation, or churn
  • Coordinates and manages client contract renewal process
  • Drives negative MRR (monthly recurring revenue) churn to maximize the lifetime value of customer
  • Attends internal trainings on new offerings to maintain knowledge of current product offerings
  • Takes on new responsibilities when assigned by senior Client Success personnel
  • Coordinates with clients participating in beta projects to ensure feedback is communicated efficiently to Product and Development teams

Requirements

  • BS/BA degree preferred
  • Previous experience as a manager in Salon/Spa/Med Spa industry, or a previous role in Customer Success, Account Management, or Professional Services within a SaaS organization
  • Knowledge of general Customer Success processes
  • Excellent communication and interpersonal skills
  • High computer literacy and ability to learn new software
  • Completion of basic MSI training curriculum
Benefits
  • Paid Time Off (PTO) and Holidays
  • Medical, Dental, and Vision Benefits
  • Life Insurance
  • Long-Term and Short-Term Disability Insurance
  • 401(k) Retirement Plan
  • Pay Transparency
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success processesrevenue trackingchurn managementcross-sellingup-sellingcontract renewal managementclient lifecycle managementsoftware adoptionMSI products knowledgebasic MSI training
Soft Skills
communication skillsinterpersonal skillstrust buildingproactive outreachfeedback communicationadaptabilityclient relationship managementteam coordinationproblem-solvingcustomer education
Certifications
BS/BA degreeMSI training completion