Business Support Specialist – Salon and Spa Space
Millennium Systems International
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $36,000 - $40,000 per year
Job Level
JuniorMid-Level
About the role
- Handle client inquiries by gathering information to identify the nature of the problem
- Troubleshoot product and training related questions
- Provide support and training to clients via phone, email, and live chat
- Document issues in Salesforce and offer resolutions
- Stay up to date on Meevo product knowledge and internal business processes
- Understand and build technical knowledge of Meevo’s products, integrations, and business scenarios
Requirements
- Bachelor’s degree or Associates Degree with 2 years of experience
- Ability to type greater than 35 wpm
- Reliable ISP
- Passion for technology and helping people
- Strong verbal and written communication skills
- Excellent communication skills with the ability to build quick rapport
- Enjoy working directly with customers in a fast-paced environment
- Logical, analytical, and problem-solving skills
- Ability to learn new software/ hardware and adapt to changes in technology
- A self-starter that can work independently and as a team member
- Ability to multi-task
- Has great time management skills
- Beauty Industry Knowledge a plus
Benefits
- Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day!
- Ten (10) paid holidays throughout 2025
- Five (5) paid sick days and one (1) personal day
- Subsidized Medical, Dental, and Vision plans
- Life Insurance and Accidental Death & Dismemberment (AD&D) fully covered
- Short-Term and Long-Term Disability insurance fully covered
- 401(k) Retirement Plan with a 100% match on up to 4% of contributions
- Unlimited access to Udemy’s online courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical knowledgeproblem-solvingtypingdocumenting issues
Soft skills
communication skillscustomer serviceanalytical skillsself-startertime managementmulti-taskingreliableadaptabilityrapport buildingpassion for technology
Certifications
Bachelor’s degreeAssociates Degree