Customer Service Coordinator
Millennium Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
Tech Stack
SFDC
About the role
- Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
- Electronically file documents on customer and patient accounts to maintain timely, accurate records
- Monitor and distribute incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries
- Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms; complete all required case management including written communication with both internal and external customers
- Process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
- Facilitate the company’s monthly Order Entry Verification process per Standard Operating Procedure
- Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards
- Maintain regular and reliable attendance
- Perform other duties and special projects as assigned by Customer Service Leadership
Requirements
- High School Diploma, minimum requirement
- 1+ years general administrative/clerical experience
- Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of Salesforce.com preferred
- Excellent communication skills (verbal and written)
- Strong organizational skills and attention to detail
- Team player with a can-do attitude
- Ability to work under tight schedules
- Ability to multitask and take direction well
- Self-starter and ability to be flexible
Benefits
- Medical, Dental, Vision, Disability Insurance
- 401 (k) with Company Match
- Paid Time off and Holidays
- Tuition Assistance
- Behavioral and Health Care Resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative experienceclerical experiencecase managementdocument filingcustomer account managementreport redactionfax verificationOrder Entry Verificationdata entryattention to detail
Soft skills
communication skillsorganizational skillsteam playerflexibilityself-starterability to multitaskability to take directioncan-do attitudereliable attendanceability to work under tight schedules
Certifications
High School Diploma