Account Manager

• Build and nurture strong, productive relationships with a portfolio of regional technology partners aligned with Milestone’s Open Platform strategy
• Serve as the primary point of contact and advocate for partners within Milestone
• Conduct business reviews and strategy check-ins to ensure alignment, transparency, and accountability
• Develop joint business plans with partners, establish KPIs, co-marketing activities, technical collaboration, sales enablement, and solution development
• Track progress against goals, manage follow-through on commitments, and adjust plans to maximize impact
• Identify and drive initiatives that generate leads, pipeline, and revenue for Milestone and partners
• Support partners in integration of their solutions with Milestone’s platform through APIs, SDKs, and standard protocols
• Coordinate with internal technical teams to provide guidance, resources, or support for successful integrations
• Identify new technologies and trends to enhance Milestone’s value proposition in key verticals
• Collaborate with Marketing and Sales to launch and promote joint solutions through webinars, events, and campaigns
• Build internal awareness and sales readiness by sharing use cases, value propositions, and success stories
• Help partners understand and leverage Milestone’s Technology Partner Program (TPP)
• Work closely with Regional Sales, Technical Support, Product Management, and Marketing teams to execute partner strategies
• Represent partner needs internally and influence roadmap alignment
• Participate in key events (Sales Kickoffs, GSX, ISC West) to promote partner innovation and capture market opportunities

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