Manager

• Lead, motivate, and develop the EMEA Order Management team, ensuring high performance and engagement in a fast-paced environment.
• Champion a culture of collaboration and knowledge sharing across regions and teams.
• Oversee daily operations of Order Management, including order processing, invoicing, license management, etc.
• Ensure the team meets and exceeds global Order Management KPIs and SLAs, driving continuous improvement in quality and speed of resolution.
• Implement new processes and/or drive business process maturity, scalability and procedures in alignment with global Order Management counterparts in the Americas and APAC regions.
• Collaborate closely with regional sales teams and global Order Management colleagues to support sales initiatives and operational excellence.
• Support the EMEA Order Management team on complex transactions and business escalations, ensuring customer and partner satisfaction while enforcing business rules and policies.
• Foster a culture of innovation, accountability, and continuous improvement within the team.
• Act as escalation point for complex order issues and ensure timely resolution.
• Represent EMEA OM in global projects and cross-functional initiatives.

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