EMEA Order Management Manager
Milestone PLM Solutions Private Limited
full-time
Posted on:
Location Type: Hybrid
Location: Copenhagen • 🇩🇰 Denmark
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, motivate, and develop the EMEA Order Management team, ensuring high performance and engagement in a fast-paced environment.
- Champion a culture of collaboration and knowledge sharing across regions and teams.
- Oversee daily operations of Order Management, including order processing, invoicing, license management, etc.
- Ensure the team meets and exceeds global Order Management KPIs and SLAs, driving continuous improvement in quality and speed of resolution.
- Implement new processes and/or drive business process maturity, scalability and procedures in alignment with global Order Management counterparts in the Americas and APAC regions.
- Collaborate closely with regional sales teams and global Order Management colleagues to support sales initiatives and operational excellence.
- Support the EMEA Order Management team on complex transactions and business escalations, ensuring customer and partner satisfaction while enforcing business rules and policies.
- Foster a culture of innovation, accountability, and continuous improvement within the team.
- Act as escalation point for complex order issues and ensure timely resolution.
- Represent EMEA OM in global projects and cross-functional initiatives.
Requirements
- 3-5 years of proven people leadership skills, ideally with experience managing teams in a global B2B environment and/or within a channel sales go to market strategy.
- Strong stakeholder management and relationship-building abilities.
- Excellent communication skills in English (verbal and written); additional languages are a plus.
- Continuous improvement and operational excellence mindset.
- Experience driving change management and process optimization.
- Experience with Salesforce a plus.
- Ability to balance strategic projects with daily operational needs, maintaining high quality and productivity.
- Customer-centric approach and strong service orientation.
- Experience in SaaS/software or technology sector preferred.
Benefits
- Flexibility in working arrangements (hybrid)
- Opportunities for career growth and impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processinginvoicinglicense managementchange managementprocess optimizationKPI managementSLA management
Soft skills
people leadershipstakeholder managementrelationship buildingcommunicationcontinuous improvementoperational excellencecustomer-centric approachservice orientationinnovationaccountability