Mightycare

IT System Administrator – m/f/d

Mightycare

full-time

Posted on:

Location Type: Hybrid

Location: Frankfurt • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

CloudDNSLinuxVMware

About the role

  • Customer support: central point of contact for customers via phone, email and remote access.
  • Independent acceptance, processing and documentation of service requests and incidents.
  • Technical support and system monitoring: analysis, prioritization and lasting resolution of incidents in the areas of virtualization, Windows and Linux server services.
  • Administration of server hardware, storage systems, operating systems and networks.
  • Proactive monitoring of customer systems and regular health checks.
  • Identification of root causes and derivation of improvement measures.
  • Planning, execution and control of managed services within agreed SLAs.
  • Participation in change management and consistent documentation of all processes.
  • Preparation of service reports and support for Continual Service Improvement (CSI).
  • Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

Requirements

  • Professional background: completed vocational training in the IT field (e.g. IT specialist for system integration) or comparable qualification.
  • Career changers with corresponding practical experience are also welcome.
  • Motivation and willingness to learn: you are curious, keen to develop and want to continuously expand your knowledge in a modern IT environment.
  • Service orientation: professional and friendly manner when dealing with customers and colleagues is a matter of course for you.
  • Communication skills and team spirit: you enjoy working in a team but can also take on tasks independently.
  • Technical foundation: you are proficient with Windows (client/server) and Linux systems.
  • Concepts such as DNS and DHCP are familiar to you, and you have a solid basic understanding of networking that you can develop further with hands-on experience.
  • Virtualization & cloud: good practical experience with VMware technologies (Broadcom / Omnissa) as well as knowledge of cloud environments.
  • Interest in IT security: you are interested in IT security topics and apply this knowledge actively in daily work or continuously deepen it.
  • Technology affinity: enthusiasm for new technologies and trends, especially in cloud and security, combined with a willingness to keep learning.
  • Language skills: very good German language skills, both written and spoken.
Benefits
  • Secure workplace: permanent contract in a stable IT environment.
  • Fair pay: your work is properly rewarded.
  • Work-life balance: 30 days of vacation, flexible working hours and the option to work in a hybrid model.
  • Locations & accessibility: offices in Frankfurt and Hennef – well connected by train and car, parking spaces included.
  • Work environment: modern IT equipment, complimentary drinks and short distances to your colleagues.
  • Training: access to vendor certifications and real projects that advance your professional development.
  • Team: an open, helpful environment where everyone counts – from trainees to seniors.
  • Extras: contribution to capital-forming benefits and joint events that are also fun.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows server servicesLinux server servicesVirtualizationNetworkingDNSDHCPVMwareCloud environmentsSystem monitoringIncident resolution
Soft skills
Customer supportService orientationCommunication skillsTeam spiritMotivationWillingness to learnCuriosityIndependenceCollaborationProblem-solving
Certifications
IT specialist for system integrationVocational training in IT