Mighty Networks

Customer Success Manager

Mighty Networks

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $125,000 per year

About the role

  • Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless and positive experience throughout the customer lifecycle.
  • Develop and deliver custom quotes for additional services, aligning with Hosts' evolving needs and business objectives.
  • Partner with Mighty Pro Hosts to increase adoption of key product features that will lead to great engagement and retention within their community.
  • Map out a compelling success plan for each Mighty Pro Host, aiming to exceed their goals and deliver results beyond their initial expectations.
  • Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host, ensuring timely interventions and support.
  • Identify and mitigate risks to our long-term relationships with Mighty Pro Hosts, collaborating with cross-functional teams to address challenges promptly.
  • Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
  • Communicate consistently and methodically with Mighty Pro Hosts and internal teams, including leadership, marketing, product, and customer advocacy, to ensure continuous improvement and scalability of Host results.
  • Own the renewal process from start to finish, proactively engaging Hosts well in advance of their renewal date, addressing concerns, demonstrating ongoing value, and securing long-term commitments.

Requirements

  • Proven experience in Customer Success, with a track record of delivering exceptional results for clients.
  • Strong organizational and relationship-building skills, with the ability to manage complex client relationships and navigate challenging conversations effectively.
  • Experience managing high-value accounts, demonstrating the ability to help successful brands, entrepreneurs, and creators build incredible businesses through the power of community.
  • A proactive and dynamic approach, thriving in a fast-paced, rapidly growing environment, and constantly seeking ways to enhance impact and value creation.
  • Curiosity and active listening skills, with a passion for community-powered businesses and a desire to be part of building a new and critical team at a pioneering startup.
  • Confidence in executive communication, both with high-profile Hosts and internal leaders, ensuring clear and effective dialogue.
  • A desire to drive innovation, helping creators, entrepreneurs, and brands make the biggest impact in 2025 and beyond.
  • Ability to implement feedback loops to capture customer insights and inform product development and service enhancements.
  • An entrepreneurial mindset — you understand what it takes to build something from nothing, which gives you a natural empathy for the creators, entrepreneurs, and brands you'll serve.
  • A genuine curiosity about AI-driven solutions, consistently exploring how emerging tools can enhance customer outcomes, streamline your own workflows, and unlock new ways for community-powered businesses to grow and thrive.
Benefits
  • Comprehensive benefits, including health, vision, dental, and paid time off.
  • Clear opportunities for professional growth, including leadership pathways and skill development support.
  • A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
  • The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Successaccount managementrelationship managementrisk mitigationvalue creationfeedback loopsproduct developmentservice enhancementsexecutive communicationcommunity engagement
Soft Skills
organizational skillsrelationship-buildingproactive approachdynamic mindsetactive listeningcuriosityentrepreneurial mindsetcommunication skillsproblem-solvingadaptability