Mighty Acorn Digital

IT Support

• Resolve common technical issues such as login problems, browser compatibility, navigation difficulties, session timeouts, and file upload/download issues.
• Provide general usage guidance and self-service support through email communication.
• Categorize, prioritize, and log all incidents using consistent tagging and severity levels.
• Differentiate between technical and business/policy-related inquiries, and routing non-technical requests to the appropriate team.
• Escalate issues such as software bugs, integration failures, or backend data inconsistencies to the Tier 2 team following a set escalation process.
• Fully remote position; must be located in and working from the contiguous United States.
• You’ll be working alongside members of the Mighty Acorn team in support of a web-based user application that we built for a client.
• Primary responsibility will be to triage and address routine technical issues, usability questions, and general assistance related to day-to-day use of the application submitted via email.

Help Desk Tier 1