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MiFinity

Client Services Analyst

MiFinity

Client Services Analyst supporting customers for MiFinity’s international fintech payments platform. Handling queries, verification documents, complaints and service reporting from Belfast.

Posted 8/15/2026full-timeBelfast • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Capable of managing customer inquiries and complaints while adhering to company processes and industry regulations.

Highest-signal resume keywords
Customer ServiceWritten Communication SkillsProblem-SolvingAttention to DetailAbility to Work in a Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Organizational SkillsPositive AttitudeEmpathyFlexibilityTeam-Focused
Tools & Technologies
PC
Industry Keywords
Customer QueriesCustomer RetentionResponse TimesResolution QualityKPIDocumentationCustomer SatisfactionAd Hoc TasksIndustry RegulationsCustomer Information

About the role

Key responsibilities & impact
  • Respond to customer queries through the email helpdesk and other support channels
  • Help customers resolve questions quickly, clearly and professionally
  • Work towards customer service targets, including response times, resolution quality and customer satisfaction
  • Review customer bank verification documents and ensure records are complete and accurate
  • Follow company processes when handling customer information and documentation
  • Support customer retention through a helpful and positive experience
  • Handle customer complaints calmly and professionally
  • Escalate issues to the line manager when further investigation is needed
  • Deal courteously and effectively with enquiries from customers, clients and internal teams
  • Process customer and client information in line with company procedures
  • Complete work in line with relevant industry regulations and business requirements
  • Collate customer information for daily and weekly reports
  • Support the wider team with ad hoc tasks when required

Requirements

What you’ll need
  • Willingness to work weekends as part of a rota or shift-based schedule
  • Ability to use a PC
  • Ability to stay organised and prioritise workload
  • Positive, team-focused attitude and genuine interest in helping customers
  • Strong written communication skills, especially for email, chat or calls
  • Confidence dealing with customer requests and finding practical solutions
  • Calm and empathetic approach when customers need extra support
  • Proactive problem-solving attitude
  • Ability to learn new systems and follow processes accurately
  • Good attention to detail
  • Ability to work in a fast-paced environment
  • Willingness to learn, take feedback and adapt to change
  • Experience working towards targets or KPIs would be useful
  • Flexible approach to new tasks, changing priorities and updated processes
  • Additional languages would be a plus

Benefits

Comp & perks
  • Full training will be provided
  • Ongoing support
  • Opportunity to build experience in payments, customer service and financial technology
  • Collaborative and inclusive workplace
  • Friendly Belfast-based team
  • Opportunity to learn, share ideas and take ownership