Client Services Analyst

MiFinity

Client Services Analyst supporting MiFinity eWallet customers and payment operations in Malta. Handling queries, verifying documents, resolving complaints and preparing customer reports.

Posted 8/15/2026full-timeTa' Xbiex • 🇲🇹 MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Capable of managing customer inquiries and complaints while adhering to company processes and industry regulations.

Highest-signal resume keywords

Customer ServiceWritten Communication SkillsProblem-Solving AttitudeAttention to DetailExperience Working Towards Targets

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeTeam-FocusedCalm and Empathetic ApproachOrganizational SkillsAdaptability

Tools & Technologies

Email HelpdeskPC Proficiency

Industry Keywords

Customer QueriesCustomer RetentionKPIFast-Paced EnvironmentIndustry Regulations

About the role

Key responsibilities & impact

Respond to customer queries through the email helpdesk and other support channels
Help customers resolve questions quickly, clearly and professionally
Work towards customer service targets, including response times, resolution quality and customer satisfaction
Review customer bank verification documents and ensure records are complete and accurate
Follow company processes when handling customer information and documentation
Support customer retention through helpful and positive service
Handle customer complaints calmly and professionally
Escalate issues to the line manager when further investigation is needed
Deal with enquiries from customers, clients and internal teams
Process customer and client information according to company procedures
Complete work in line with industry regulations and business requirements
Collate customer information for daily and weekly reports
Support the wider team with ad hoc tasks

Requirements

What you’ll need

Willingness to work weekends as part of a rota or shift-based schedule
Ability to use a PC, stay organised and prioritise workload
Positive, team-focused attitude and genuine interest in helping customers
Strong written communication skills for email, chat or calls
Confidence handling customer requests and finding practical solutions
Calm and empathetic approach when customers need extra support
Proactive problem-solving attitude
Ability to learn new systems and follow processes accurately
Good attention to detail
Ability to work in a fast-paced environment
Willingness to learn, take feedback and adapt to change
Experience working towards targets or KPIs would be useful
Flexible approach to new tasks, changing priorities and updated processes
Additional languages would be a plus

Benefits

Comp & perks

Full training provided
Ongoing support
Collaborative and inclusive workplace
Opportunity to build experience in payments, customer service and financial technology
Friendly, team-focused work environment
International fintech company with opportunities to learn and take ownership