Midi Health

Manager

• Lead and performance-manage NP Managers; set clear expectations for reliability, clinical quality, and day-to-day execution.
• Run the NP Manager operating cadence (manager syncs, performance check-ins, issue tracking) and ensure follow-through.
• Translate Clinical Director direction into clear priorities and measurable outcomes.
• Intervene quickly when performance, coverage, or quality issues emerge.
• Maintain an active clinical schedule, including patient panel, emergency, and recovery visits.
• Deliver care in alignment with Midi protocols, scope of practice, and documentation standards.
• Use direct care experience to inform coaching, escalation handling, and quality improvement.
• Ensure stable scheduling, on-call coverage, time allocation, and vacation planning through manager workflows.
• Monitor capacity and access risk; coordinate rapid adjustments to protect patient care and clinician experience.
• Maintain consistent day-to-day operating expectations across the team.
• Enforce adherence to protocols, scope, and documentation standards.
• Own team-level triage and escalation workflows; ensure timely resolution and follow-up.
• Identify recurring risk patterns and escalate recommendations to the Clinical Director.
• Set and uphold the performance bar for NP Managers; hire, onboard, and develop leaders.
• Identify performance gaps early and drive corrective action.
• Partner with People/HR on complex workforce situations; escalate high-impact issues as needed.
• Coordinate with People/HR, IT, Product, Informatics, and Operations to execute readiness and change initiatives.
• Support quality, safety, and peer review processes; ensure action items are implemented and sustained.
• Role-model Just Culture principles in performance and escalation handling.

Senior Nurse Practitioner Manager

Medical Director

• Lead care delivery across a defined pod of clinicians and assigned care delivery pillars.
• Accountable for people leadership, clinical performance, and care delivery execution.
• Maintain an active clinical schedule (including patient panel, emergency, and recovery visits).
• Lead through a Senior NP Manager, owns escalation and governance decisions.
• Partner closely with cross-functional leaders to ensure safe, consistent, and scalable care delivery.