IT Support Specialist
Midi Health
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Be the frontline representative of the IT team and employee experience
- Deliver high-touch, white-glove support to internal users
- Serve as the primary point of contact for incoming IT queries, prioritizing a high-touch, “white-glove” customer service experience
- Troubleshoot hardware and software issues while explaining solutions to non-technical colleagues in clear, jargon-free language
- Create a welcoming Day 1 experience for new hires by ensuring workstations, accounts, and software are fully set up before arrival
- Manage inventory and procurement for equipment, handling the full lifecycle from purchasing for new hires to offboarding and reclaiming gear from departing users
- Diagnose and resolve computer system and software issues promptly while complying with established service standards
- Document troubleshooting steps and resolutions to build a helpful knowledge base for both the IT team and end-users
- Partner with the broader IT team to implement infrastructure improvements and ensure users follow security protocols without impacting productivity
Requirements
- Exceptional interpersonal skills with the ability to remain calm under pressure and de-escalate stressed users
- Strong written and verbal communication skills with comfort teaching others how to use technology
- 2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success)
- Ability to work independently in a fast-paced environment while knowing when to escalate complex issues
- Natural curiosity to understand how systems work and how to fix them when they break
- Bachelor's degree in a related field or equivalent combination of education and experience
Benefits
- Hybrid work environment with a mix of onsite collaboration and remote flexibility
- Competitive compensation
- Benefits including medical, dental, vision, and 401(k)
- Opportunity to work closely with cross-functional teams in a growing healthcare technology company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware supportsoftware supportinventory managementprocurementdocumentationsystem diagnosisservice standardsknowledge base creationinfrastructure improvements
Soft skills
interpersonal skillscommunication skillscalm under pressurede-escalationindependent workfast-paced environmentnatural curiosityteaching ability
Certifications
Bachelor's degree