Ecommerce

• Develop and execute a multi-year eCommerce operations roadmap aligned with the company’s growth goals and Operating Plan;
• Lead cross-functional ecommerce operational planning in strong partnership with Marketing, Business Operations, Finance, Product, Legal/Compliance, Clinical, and Customer Service teams;
• Identify emerging health & wellness ecommerce market opportunities;
• Create a robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships;
• Skilled in vendor management and contract negotiation;
• Ensure all ecommerce processes comply with all necessary laws and regulations;
• Lead KPI development for all ecommerce operational metrics including conversion, cart abandonment, fulfillment SLAs, return rates, cost-to-serve, and more;
• Use analytics to drive continuous improvement of operational processes and customer experience;
• Provide regular reporting and strategic insights to executive leadership;
• Build, mentor, and lead a high-performing ecommerce operations team;
• Drive a culture of accountability, operational excellence, and cross-department collaboration.

Head of Ecommerce Operations

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