Customer Success Manager

• Own a portfolio of high-value employer accounts
• Serve as the voice of the clients in company strategy, product roadmap, and service delivery decisions
• Partner with GTM leadership on commercial forecasting and account strategy
• Deliver best-in-class retention and consistent expansion across accounts
• Drive enrollment marketing strategy, expansion playbooks, and executive alignment
• Build business impact narratives rooted in clinical outcomes, access, cost savings & patient experience
• Partner with Marketing to deploy engagement campaigns that drive member activation
• Lead QBRs and executive reviews that clearly tie client goals to measurable results

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