Client Relationship Analyst (Mid-level)
Midas
full-time
Posted on:
Location Type: Hybrid
Location: Ribeirão Preto • Brazil
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About the role
- Respond to customer inquiries and requests through support channels.
- Conduct meetings to understand customer needs, requirements, and potential complaints, and work to identify aligned solutions.
- Conduct training sessions to enable customers to use the product.
- Prepare and provide reports related to processed documents as requested by customers.
Requirements
- Proficiency with Microsoft Office.
- Basic knowledge of systems or digital platforms (ability to learn and navigate the product).
- Experience in customer service, support, or after-sales.
- Basic understanding of demand mapping and ticket logging.
- Knowledge of performing queries and basic database concepts is a plus.
Benefits
- Salary advance
- Health insurance
- Childcare assistance
- Education assistance
- On-site workplace exercise (wellness program)
- Pharmacy partnership/discount program
- Profit-sharing (PLR)
- On-site cafeteria
- Meal allowance
- Transportation voucher
- Parking
- Life insurance
- TotalPass membership (fitness/wellness benefit)
- Therapeutic support (counseling)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officecustomer servicesupportafter-salesdemand mappingticket loggingdatabase conceptsqueries
Soft Skills
communicationproblem-solvingtrainingcustomer needs assessment