Midas

Analyst

• Respond to customer inquiries and requests through support channels.
• Conduct meetings to understand customer needs, requirements, and potential complaints, and work to identify aligned solutions.
• Conduct training sessions to enable customers to use the product.
• Prepare and provide reports related to processed documents as requested by customers.

Client Relationship Analyst (Mid-level)

Software Engineer

• Align with the technical lead to implement standardized solutions that meet product requirements with the lowest possible complexity, always seeking the best outcome for the business line
• Support the technical lead with new estimates and new project opportunities
• Deliver work or resolve emergency bug fixes when necessary
• Share knowledge within the technical team
• Implement defined system requirements
• Diagnose and fix software issues
• Review source code and propose improvements
• Develop systems
• Write queries and perform record manipulations in databases
• Apply changes to database structures
• Perform tests and follow a checklist for release to QA
• Record daily activity execution in the internal control system

Analyst Developer, Mid-level

Account Executive

• Identify and qualify high-value opportunities through strategic outbound, social selling and executive networking.
• Build a robust pipeline using qualification methodologies (BANT, SPICED, MEDDIC, SPIN Selling).
• Map stakeholders and influencers in target accounts, developing multi-threading strategies.
• Conduct deep discovery to understand customers' pains and challenges.
• Structure customized value propositions aligned with the client's strategic objectives.
• Orchestrate complex sales cycles involving multiple decision-makers and departments.
• Build long-term relationships based on trust and delivery of results.
• Manage the entire sales cycle from prospecting to closing and onboarding.
• Prepare business cases, ROI analyses and high-impact executive presentations.
• Negotiate complex contracts, pricing and commercial terms.
• Exceed revenue targets (ARR/MRR) and performance indicators.
• Act as the voice of the market, bringing insights to product and marketing.
• Collaborate with pre-sales and other teams in a consultative approach.
• Keep CRM rigorously up to date, ensuring pipeline visibility and predictability.
• Contribute to the continuous evolution of the commercial playbook and sales processes.

Senior Sales Executive

Financial Planning and Analysis

• Manage financial control and controllership activities, monitoring revenues, expenses, costs and financial results.
• Prepare, analyze and monitor management reports, financial statements and performance indicators (income statement, cash flow, budget vs. actual, etc.).
• Perform financial analyses to support management and executive decision-making.
• Operate and ensure correct use of the Sankhya ERP in financial and accounting processes, ensuring data integrity and reliability.
• Oversee accounts payable, accounts receivable, bank reconciliations and monthly financial close routines.
• Support budget planning, forecasting and financial projections.
• Collaborate with internal departments, external accounting, audit and other partners to ensure alignment of financial information.

Financial Analyst – Senior

Customer Success Manager

• Manage a portfolio of medium-complexity customers, overseeing their end-to-end journey and ensuring continuous engagement.
• Act proactively and analytically to identify risks, opportunities, and challenges, proposing and executing action plans.
• Develop and implement product adoption, engagement, and value-generation strategies aligned with client objectives.
• Lead strategic meetings with clients, presenting metrics, insights, recommendations, and next steps.
• Actively participate in upsell, cross-sell, and retention initiatives, identifying expansion opportunities in a consultative manner.
• Monitor customer health indicators (NPS, churn, engagement, solution usage, etc.) and lead improvement plans.
• Collaborate with internal teams (Sales, Marketing, Product, and Support), serving as a bridge between the client and the company.
• Contribute to the team’s development by creating and improving playbooks, processes, metrics, and best practices.
• Support the development of less experienced analysts by sharing knowledge and best practices when needed.

Client Relationship Analyst (Mid-level)

Analyst Developer, Mid-level

Senior Sales Executive

Financial Analyst – Senior

Customer Success Analyst, Mid-level