Midas

Customer Success Manager

• Manage a portfolio of clients, monitor their journey, and foster engagement.
• Proactively identify and resolve challenges to ensure customer satisfaction and success.
• Develop and implement product adoption and engagement strategies based on customer needs.
• Drive upsell and cross-sell opportunities by presenting additional solutions that meet customer needs.
• Monitor customer health metrics (NPS, churn, product usage, etc.) and implement action plans for improvement.
• Collaborate with internal teams (sales, marketing, product, and support) to align expectations and deliver an exceptional experience.
• Participate in regular meetings with clients to review metrics, share insights, and identify new opportunities.
• Contribute to the development of playbooks, processes, and customer success best practices.

Customer Success Analyst – Junior

Full-stack Engineer

• Design and build scalable, low-latency systems **powering real-time trading and financial data**.
• Take full ownership: **from ideation, architecture, development, release & monitoring in production**.
• Collaborate cross-functionally with product, design, and infrastructure teams to deliver impactful features.

Product Software Engineer

Software Engineer

• Develop high-quality frontend interfaces aligned with product UX/UI guidelines and visual identity.
• Collaborate with designers and product teams to turn prototypes and wireframes into functional applications.
• Support the definition of technical solutions and contribute to frontend architecture decisions.
• Participate in sprint estimation and planning, proposing simple and effective solutions.
• Implement new features and fix bugs while maintaining quality standards and best practices.
• Ensure performance, accessibility, and cross-browser compatibility.
• Support the creation and maintenance of reusable components and internal libraries.
• Share technical knowledge and best practices within the team.

Mid-Level Frontend Developer

Security Engineer

• Ensure Midas' security infrastructure operates reliably at scale, enabling 3.5M users and maintaining zero-downtime security posture
• Enroll critical data sources across security products, business applications, and cloud services into log management platforms
• Maintain 99.9% security log uptime with automated backup/restore pipelines and 10-minute recovery time
• Build and maintain WAF rules to protect external perimeter and reduce false negatives/false positives
• Design and enroll CIS benchmark implementations across production inventory with automated validation and reporting
• Define guardrails and enforce configuration security across cloud, container, and Active Directory environments
• Convert recurring operational tasks and incident response playbooks to automated jobs to improve response times and reduce engineering costs
• Implement security telemetry with infrastructure visibility and 5-minute alert response times; ensure tooling health, performance, and availability

Security Engineer, Operations

Infrastructure Engineer

• Build and maintain the infrastructure backbone to enable secure, reliable financial services at scale
• Ensure zero-downtime operations for millions of transactions
• Design, operate, and optimize Kubernetes clusters (hybrid cloud and on-premise)
• Manage and optimize PostgreSQL, Redis, and Elasticsearch clusters
• Implement Infrastructure as Code (Terraform/Ansible) and GitOps (ArgoCD)
• Deploy monitoring, observability, and alerting solutions (Prometheus, Grafana, ELK)
• Design and implement disaster recovery architecture with short RTOs
• Automate provisioning and reduce manual processes through self-service engineering portal plugins
• Collaborate with Engineering Manager, Security, and Development teams
• Participate in on-call rotation and 24/7 operational support

Customer Success Analyst – Junior

Product Software Engineer

Mid-Level Frontend Developer

Security Engineer, Operations

Infrastructure Engineer, Platform