Midas

Customer Success Analyst, Mid-level

Midas

full-time

Posted on:

Location Type: Hybrid

Location: Ribeirão Preto • Brazil

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About the role

  • Manage a portfolio of medium-complexity customers, overseeing their end-to-end journey and ensuring continuous engagement.
  • Act proactively and analytically to identify risks, opportunities, and challenges, proposing and executing action plans.
  • Develop and implement product adoption, engagement, and value-generation strategies aligned with client objectives.
  • Lead strategic meetings with clients, presenting metrics, insights, recommendations, and next steps.
  • Actively participate in upsell, cross-sell, and retention initiatives, identifying expansion opportunities in a consultative manner.
  • Monitor customer health indicators (NPS, churn, engagement, solution usage, etc.) and lead improvement plans.
  • Collaborate with internal teams (Sales, Marketing, Product, and Support), serving as a bridge between the client and the company.
  • Contribute to the team’s development by creating and improving playbooks, processes, metrics, and best practices.
  • Support the development of less experienced analysts by sharing knowledge and best practices when needed.

Requirements

  • Proven experience in Customer Success, Customer Service, Consultative Sales, or related areas.
  • Clear, structured communication adaptable to different client profiles.
  • Negotiation skills and the ability to lead strategic conversations.
  • Experience with CRM and/or Customer Success platforms.
  • Analytical capability to interpret metrics and support decision-making.
  • Strategic mindset, results-oriented, and focused on delivering customer value.
Benefits
  • Salary advance
  • Health insurance
  • Childcare assistance
  • Education assistance
  • Parking
  • Workplace exercise program
  • Profit sharing (PLR)
  • On-site cafeteria
  • Life insurance
  • Meal allowance
  • Pharmacy partnership/discounts
  • Transportation voucher
  • TotalPass (corporate wellness/fitness benefit)
  • Therapeutic support (mental health support)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessCustomer ServiceConsultative SalesAnalytical capabilityMetrics interpretationProduct adoption strategiesEngagement strategiesValue-generation strategiesRisk identificationAction plan execution
Soft skills
Clear communicationStructured communicationNegotiation skillsStrategic mindsetResults-orientedAdaptabilityLeadershipCollaborationProactive approachMentorship