Contact Center Advisor

Mid-Hudson Valley Federal Credit Union

Contact Center Advisor assisting members with Credit Union needs via phone. Explaining products, processing transactions, and achieving sales goals in a remote position.

Posted 6/17/2026full-timeKingston • New York • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Assist members with their Credit Union needs over the phone and explain products and services.
Open new accounts and process loan requests.
Respond to problems and make recommendations to satisfy member needs.
Direct members to the appropriate individuals as needed.
Attain established goals for cross selling credit union products and services.
Maintain confidentiality and comply with MHV's policies and procedures.
Maintain productivity standards in support of department goals regarding service levels and speed.
Process member transactions with minimal errors and demonstrate sound judgment when making decisions.
Maintain an acceptable attendance/punctuality record and adapt to work schedule changes as needed.

Requirements

What you’ll need

One year to three years of similar or related experience.
A high school education or GED.
Strong time management skills, the ability to manage multiple workloads with successful results, and the ability to work independently.
Organizational skills, excellent verbal and written communication skills, and listening skills are important for success in this role.
Above average interpersonal skills and strong computer skills (i.e., Microsoft Office).

Benefits

Comp & perks

Medical, Dental and Vision - with no waiting period for coverage!
401(k) with employer match and non-elective employer contribution
Paid Vacation, Sick time and Holidays
Life Insurance
Short-Term and Long-Term Disability Insurance
Employee Assistance Program
Tuition Assistance Program
Professional Development Programs
Discounted Loan Rates and Fees

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

time managementorganizational skillsverbal communicationwritten communicationlistening skillsinterpersonal skillsindependent workmulti-tasking

Certifications

high school diplomaGED