IT Technician

MicroTech

IT Technician providing technical support for Microsoft 365 and various technologies at MicroTech. Responsible for end-user support, system admin, and cloud service management.

Posted 7/31/2026full-timeRemote • Florida, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft 365 services, Windows operating systems, and hybrid identity environments. Proficient in troubleshooting, documentation, and customer service within IT support roles.

Highest-signal resume keywords

Technical SupportMicrosoft 365 AdministrationActive Directory ManagementTroubleshooting SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemsMicrosoft 365Microsoft Entra IDActive DirectoryMicrosoft IntuneAzureTroubleshootingDocumentationSystem AdministrationEndpoint Management

Soft Skills

Organizational SkillsAttention to DetailProfessionalism

Tools & Technologies

Exchange OnlineTeamsSharePointOneDriveHybrid Identity Environment

Certifications & Qualifications

Associate Degree in Information TechnologyComputer ScienceInformation SystemsCybersecurity

Industry Keywords

Help Desk ServicesTechnical SupportIT EnvironmentSystems Administration

Tech Stack

Tools & technologies

AzureCyber Security

About the role

Key responsibilities & impact

Provide technical support for hardware, software, Microsoft 365, networking, and account-related issues.
Troubleshoot and resolve incidents involving Windows workstations, laptops, printers, mobile devices, business applications, and network connectivity.
Respond to support requests in a timely manner while documenting issues, resolutions, and customer interactions.
Escalate complex technical issues to senior IT staff when appropriate.
Create, modify, disable, and maintain user accounts, groups, permissions, and access assignments within Microsoft Entra ID, Microsoft 365, and Active Directory.
Assist with administration of Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and related administrative portals.
Support a hybrid identity environment consisting of on-premises Active Directory and Microsoft Entra ID synchronization.
Assist with employee onboarding and offboarding activities, including account provisioning, equipment deployment, and access management.
Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.
Support Microsoft Intune or equivalent endpoint management platforms for device enrollment, software deployment, compliance, and policy management.
Monitor system health, service availability, security alerts, and infrastructure performance.
Maintain accurate documentation of system configurations, procedures, troubleshooting guides, and inventory records.

Requirements

What you’ll need

Associate degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent professional experience may be considered.
Approximately 3–5 years of experience providing technical support, help desk services, or systems administration within a corporate, government, or professional IT environment.
Experience supporting Microsoft Windows operating systems and Microsoft 365 services.
Experience working with Microsoft Entra ID, Active Directory, and hybrid identity environments.
Experience supporting Microsoft Azure or Azure Government environments.
Strong troubleshooting, organizational, documentation, and customer service skills.
Ability to manage multiple priorities while maintaining a high level of professionalism and attention to detail.

Benefits

Comp & perks

Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts