Partner Success Director, Key Accounts
Abridge
Client Services Executive, Specialty
Microsoft 365
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteSalary
💰 $72,813 - $89,341 per year
Job Level
Mid-LevelSenior
About the role
- Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients.
- Addresses incoming requests from the client.
- Helps support needs from the Specialty Account Executive and the rest of the account management team.
- Coordinates resolution of patient-specific needs by triaging issues across internal teams and external partners.
- Supports financial assistance processes to help patients access therapy and reduce out-of-pocket costs.
- Conducts claims reviews to identify trends, discrepancies, and opportunities for intervention.
- Leads preparation and delivery of client business reviews to communicate performance and strategic alignment.
- Delivers reporting and analytics to support client transparency, performance tracking, and decision-making.
- Supports execution of value-based initiatives that align with client goals and improve patient outcomes.
- Identifies strategic opportunities to expand client engagement and enhance service delivery.
- Maintains accurate documentation of client interactions, issues, and resolutions in CRM systems.
- Coordinates cross-functional efforts to ensure timely and accurate fulfillment of client requests.
- Other duties as assigned
Requirements
- Bachelor’s degree or equivalent work experience required
- 3 years of experience in client services, account management, pharmacy, or healthcare operations required
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
