IT Support

• Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
• Ensure system reliability, uptime, and performance across global deployments.
• Align IT operations with Agile development cycles and product release plans.
• Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
• Drive continuous improvement in monitoring, alerting, and automation processes.
• Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Manage vendor relationships, IT budgets, and monthly cost reporting.
• Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
• Monitor, respond to, and mitigate security incidents in a timely manner.
• Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).

Lead, Product Support – IT Infrastructure

Senior IT Engineer