Customer Care Coordinator

Michigan Humane

Customer Care Coordinator answering calls about Michigan Humane’s animal-welfare programs and services. Scheduling appointments, assisting pet owners, and supporting adoption and shelter-care operations remotely.

Posted 8/21/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on compassion and emotional intelligence while managing multi-line phone systems and appointment scheduling. Proficient in data entry and reporting, with a commitment to promoting organizational programs and resources.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExperienceMulti-Line Phone ManagementMicrosoft Office SkillsEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingReport GenerationCounseling SkillsEuthanasia Services Knowledge

Soft Skills

CompassionAttention to DetailDecision-MakingTeam CollaborationIndependent Work

Tools & Technologies

Computer-Based Appointment SystemMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Michigan Humane ProceduresAdoption ProcessStray Animal Holding FacilityLost Pet ResourcesFundraising Events

About the role

Key responsibilities & impact

Answer a multi-line phone in a prompt and professional manner
Set appointments, discuss fees, explain payment process, and submit requests on the client’s behalf, such as prescription refills and food orders
Explain Michigan Humane procedures
Counsel callers and provide information about Michigan Humane resources
Provide counseling and/or schedule appointments for euthanasia services
Advise callers of the correct holding facility for stray animals or where to look for lost pets
Provide information about adoptable pets, the adoption process, and donations
Generate reports and complete data entry for adopted animals and shelter animals needing medical care
Promote Michigan Humane programs and goodwill among clients and staff
Attend special fundraising and adoption events when requested

Requirements

What you’ll need

Associate's Degree, or at least two years of completed college coursework preferred
A minimum of 3 years Call Center or Customer Service experience
Experience answering a multi-line phone and working with a computer-based appointment system (or similar application)
Able to work independently with minimal supervision and cooperatively as a team
Good decision-making skills, strong emotional intelligence, and attention to detail
Exhibit compassion towards animals and their owners, without judgement
Prior experience counseling emotional callers would be a plus
Microsoft Office skills, including Word, Excel and Outlook

Benefits

Comp & perks

Competitive salary and benefits
Medical, Vision, and Dental Insurance
403(b) Retirement Savings Account
Opportunities for professional development, growth, and continuing education
A positive and collaborative work environment
Work-life balance and flexible working hours (compressed work schedule option!)
Paid Time Off & Holidays
Human & Pet Bereavement
Clinic discounts to up to 75% off services for your own pet(s)
Relaxed dress code
Wellness program with professional counseling services available to employees
Animal food discount
Free or discounted adoption fees to adopt a new friend
Sabbatical Policy
Uniform Allowance
Paid Parental Leave
Yearly performance reviews & employee engagement surveys
Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program