Travel & Expenses, French – 1 year contract

Michelin

Michelin, a tire and mobility-services leader, seeks a Travel & Expense specialist supporting SAP Concur users and French-language requests. Maintaining chatbot content, resolving travel and expense issues, and monitoring service KPIs.

Posted 8/5/2026contractVoluntari • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in user support for SAP Concur and Travel & Expense processes, with a strong focus on communication and stakeholder engagement. Capable of analyzing and improving chatbot content and performance while maintaining high attention to detail and accuracy.

Highest-signal resume keywords

SAP Concur SupportChatbot Content AnalysisFrench Proficiency (B2+)Microsoft ExcelStakeholder Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User SupportProcess ImprovementExpense Report ManagementTravel BookingInvoice Processing

Soft Skills

Strong Communication SkillsAttention to DetailQuick LearnerTeam-Oriented MindsetCustomer-Focused

Tools & Technologies

Employee PortalChatbotSAP ConcurCWT Records

Industry Keywords

Back-Office SupportAdministrative RoleTravel & Expense ManagementKPI Monitoring

About the role

Key responsibilities & impact

Respond to requests from employees and internal/external partners within defined quality standards and service level deadlines
Support users of CBS/P information systems, including Employee Portal, Chatbot, SAP Concur, and related tools
Identify process and tool improvement opportunities and communicate recommendations to internal stakeholders
Analyze chatbot response quality and update questions, answers, keywords, and content relevance
Participate in deploying the Travel & Expense chatbot across Europe by sharing French best practices and proposing standard questions
Provide user support for SAP Concur and Travel & Expense processes, including expense reports, travel bookings, Hertz Gold accounts, delegation, account reactivation, profile updates, travel policy questions, and expense queries
Research files, CWT records, invoices, claims, and issues involving SAP Concur and external providers
Work with Level 2 support teams to resolve technical issues
Work with the Travel Manager on intranet and chatbot content updates
Update and analyze chatbot content and performance
Investigate and follow up on requests from the control team
Provide guidance on bank account updates and Citi card issues
Perform CWT back-office activities, including invoice request processing
Monitor activities and performance through weekly and monthly KPIs

Requirements

What you’ll need

1+ year of experience in a back-office, administrative, or support role is a plus
French proficiency (B2+)
Good command of English
University degree
Good knowledge of Microsoft Excel
Strong communication skills and ability to work with different stakeholders
High attention to detail and accuracy
Quick learner, able to adapt to new tools and processes
Team-oriented and customer-focused mindset

Benefits

Comp & perks

Hybrid way of working
A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
Private medical subscription
Life insurance
Lunch vouchers and discounts
Deduction of vacation costs