Michelin

Customer Success Specialist, French

Michelin

full-time

Posted on:

Location Type: Hybrid

Location: Voluntari • Romania

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About the role

  • Management of contracts / prices / commercial conditions: Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
  • Verification of contracts, price accuracy and commercial conditions
  • Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
  • Keeping the archives up to date for the contracts entrusted
  • Proposal for solutions to improve processes
  • Invoicing: Collecting the necessary information in the Michelin solutions IT system
  • Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
  • Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
  • Calculation and validation of invoices at the expected deadlines (billing calendar)
  • Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.
  • Remote Support to Customers and Service Providers (Claim management included): Provide operational support to the customer or service provider technician through different channels, such as email, chat or phone.
  • Resolve request and provide a direction/decision according the guidelines of the contract.

Requirements

  • Bachelor’s degree;
  • Fluency in English and French (at least B2 level);
  • Customer support or invoicing experience;
  • Problem solving skills and customer-oriented approach;
  • Team-worker attitude and proactivity;
  • Analytical skills;
Benefits
  • Hybrid way of working;
  • A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
  • Private medical subscription;
  • Life insurance;
  • Lunch vouchers and discounts;
  • Deduction of vacation costs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementprice verificationinvoicingdata analysisbilling process managementinternal control processesvehicle management
Soft Skills
problem solvingcustomer-oriented approachteamworkproactivityanalytical skills
Certifications
Bachelor’s degree