Michael Saunders & Company

Customer Success Manager

Michael Saunders & Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $95,000 - $110,000 per year

About the role

  • Lead high-impact onboarding to ensure rapid activation and early business wins
  • Drive adoption of Suzy’s AI-powered SaaS platform and embed it into customer workflows
  • Own customer outcomes and retention across a ~$5M book of business
  • Develop success plans aligned to executive KPIs and business objectives
  • Proactively identify churn risk and implement mitigation strategies
  • Own and close first-term renewals, partnering with Sales as appropriate
  • Surface and qualify expansion opportunities for the Commercial team
  • Deliver executive-level business reviews demonstrating measurable ROI
  • Leverage CSM automation workflows and scalable processes to efficiently manage and grow your portfolio
  • Partner cross-functionally with Sales, Product, and Support to optimize the customer lifecycle

Requirements

  • 3–5+ years of experience as a SaaS or AI Client Success Manager (required)
  • Proven experience managing and renewing significant ARR portfolios
  • Demonstrated success driving retention and influencing revenue outcomes
  • Experience or knowledge of consumer insights or market research preferred
  • Experience supporting enterprise or mid-market SaaS customers
  • Ability to translate AI and data platform capabilities into measurable business results
  • Strong executive communication and presentation skills
  • High ownership mindset and comfort operating in a performance-driven environment
  • Experience working within structured customer lifecycle and automation workflows
Benefits
  • We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
  • A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
  • The opportunity to make an immediate impact as a part of a fast-growing company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSAIcustomer success managementcustomer retentionchurn risk mitigationrenewal managementbusiness reviewsautomation workflowsportfolio managementconsumer insights
Soft Skills
executive communicationpresentation skillsownership mindsetperformance-drivencross-functional collaborationstrategic planningproblem-solvinginfluencingcustomer advocacyrelationship management