System Administrator

Michael Baker International

System Administrator configuring Phoenix OneCase grants and case-management platform for government disaster recovery programs. Building production, demo, and proof-of-concept environments without custom code.

Posted 8/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and administering SaaS or low-code/no-code platforms, translating complex business requirements into functional configurations. Proficient in managing sandbox and production environments with a focus on documentation, testing, and compliance with accessibility standards.

Highest-signal resume keywords

SaaS Platform AdministrationLow-Code/No-Code ConfigurationWorkflow ManagementAzure AD User AdministrationDocumentation and Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform ConfigurationData-Driven Application FormsConditional LogicValidation RulesTesting and Validation PracticesTroubleshooting Configuration IssuesChange LogsMulti-Program Environment ManagementBasic HTMLGrants Management Platforms

Soft Skills

Active ListeningClarifying QuestionsCollaborationAdaptability

Tools & Technologies

Phoenix OneCaseAzure DevOpsPayment Gateway Configuration

Industry Keywords

ADA ComplianceWCAG ComplianceSOC 2 ComplianceFederal Disaster Recovery ProgramsGovernment Case-Management Systems

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Execute end-to-end production project setup in Phoenix OneCase, including portfolio/program/project structure, obligated funding, period of performance, branding, and project-level configuration.
Build data-driven application forms with conditional logic, validation rules, repeating question blocks, option sets, and help text.
Configure application workflows, stages, statuses, dependencies, denial and withdrawal reasons, QAQC queues, and assignment rules.
Administer roles and permissions, including field-level and feature-level access, Azure AD-synced user provisioning, and applicant account policies.
Validate configurations in sandbox environments through test applications and seeded data before production promotion.
Assemble demo and proof-of-concept environments using reusable configuration templates.
Maintain reusable template configurations for common program types.
Troubleshoot configuration issues, document resolutions, and maintain configuration records.
Collaborate with the Product Owner, business analysts, and program teams to translate requirements into platform configuration.
Escalate development gaps to the product backlog.
Back up the Configuration Lead when needed.
Support accessibility (ADA/WCAG) and SOC 2-aligned practices.

Requirements

What you’ll need

Bachelor's degree in information systems, business administration, public administration, or a related field; equivalent experience will be considered.
3+ years administering and configuring a SaaS or low-code/no-code business platform, including forms, workflow, and role/permission setup.
Demonstrated ability to translate business and program requirements into platform configuration without writing custom code.
Experience managing configuration across sandbox and production environments with structured testing and validation practices.
Strong documentation habits and comfort owning setup checklists, configuration records, and change logs across complex multi-program environments.
Ability to listen carefully, ask clarifying questions, and convert nuanced program or stakeholder requirements into accurate, functional configuration.
Comfortable shifting between production-level change discipline and fast-turnaround demo builds.
Experience with grants management platforms, HUD CDBG-DR or other federal disaster recovery programs, or government case-management systems is a plus.
Familiarity with Azure AD user administration, payment gateway configuration, and basic HTML for letter and notification templates is a plus.
Experience supporting sales engineering, client demonstrations, or proof-of-concept engagements is a plus.
Familiarity with Azure DevOps is a plus.
Exposure to WCAG and SOC 2 compliance requirements is a plus.
Candidates must be eligible to work for any employer in the United States without restrictions indefinitely.

Benefits

Comp & perks

Medical, dental, vision insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life, AD&D, short-term, and long-term disability
Professional and personal development
Generous paid time off
Commuter and wellness benefits