Develop and maintain the product roadmap aligned with business and customer priorities, including strategies for incorporating AI‑powered capabilities into the product suite
Regularly communicate with customers and internal stakeholders to understand their wants and needs
Define and communicate product objectives, roadmap priorities and planning goals to ensure alignment across the organization
Manage and prioritize the product backlog in alignment with organizational priorities by collaborating with subject matter experts (SMEs), analysts, and development partners to write and refine requirements
Define clear acceptance criteria for all user stories, including those involving AI models, automated decisioning, actively contribute to developing testing strategies for AI‑supported releases
Validate user stories against acceptance criteria and perform functional testing of web mapping tools
Make trade-off decisions to maximize product value and ensure timely delivery
Participate in troubleshooting and triaging of issues
Represent customer interests during the design and development of new features and enhancements
Keep customers and stakeholders informed of the status of the product, enhancements, and new features
Provide data-driven insights (including analytics from AI/ML pipelines, user behavior patterns, and feature‑level performance metrics) to product leadership and development teams
Collaborate and build consensus cross-functionally to gain a holistic understanding of customers’ problems
Work collaboratively with developers, chief architect, product analysts, and product manager to meet customer needs and accomplish business priorities

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Engineering, or relevant field
6+ years of overall experience; Highly preferred to include 1-3 years of Public Safety and/or GIS experience
Expertise with stakeholder management, communication, and collaboration with cross-functional teams
Detail-oriented and able to successfully plan, prioritize, execute, and track tasks and responsibilities to meet established deadlines
Strong communication skills, written and verbal
Ability to work independently and remotely with a geographically dispersed team
Experience with AWS, cloud-based SaaS products
Experience with Esri software
Public Safety and/or GIS industry exposure
Experience delivering AI/ML‑driven prototypes and features

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI capabilitiesproduct roadmap developmentproduct backlog managementuser story validationfunctional testingdata-driven insightsanalyticsAI/ML pipelinesfeature performance metricstesting strategies

Soft Skills

stakeholder managementcommunicationcollaborationdetail-orientedplanningprioritizationexecutiontracking tasksindependent workcross-functional teamwork