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Bilingual Customer Service Representative, Spanish & English
Michael & Associates, Attorneys at LawBilingual Customer Service Representative supporting U.S. legal team and clients in Mexico.
About the role
Key responsibilities & impact- Client Communication Support: Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity.
- Case Coordination Assistance: Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details.
- Administrative & Data Support: Maintain client records, update case management systems, and ensure information is accurately documented.
- Service Excellence: Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.
Requirements
What you’ll need- We are seeking candidates with strong Spanish and English communication skills, both written and spoken, to effectively collaborate with our diverse team and stakeholders.
- A minimum of 5 years of experience in customer service within the call center industry is required. Experience in billing and invoicing is considered an advantage.
- Applicants should have access to their own laptop or PC, a high-quality headset, reliable high-speed internet, and a backup internet connection.
- **Important: **
- **Submit your most recent resume for review. Please ensure it is provided in English, as this is required for the role. Applications submitted in other languages may not be considered for review.**
Benefits
Comp & perks- Salary Range: $6 – $7 per hour (based on your experience and performance)
- Enjoy a permanent work-from-home setup!
- Career Growth – Unlock opportunities for advancement and professional development.
- Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case management systemsbillinginvoicing
Soft Skills
client communicationprofessionalismclaritycompassionate supportsolution-oriented support