Miccosukee Casino & Resort

IT Support

• The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort
• This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms
• The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements
• Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT
• Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows
• Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations
• Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets
• Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues
• Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover
• Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting
• Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems
• Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths
• Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations
• Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review
• Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets
• Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals
• Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.

IT Gaming Manager – Casino Experience Required