Mia Labs

Account Manager

Mia Labs

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

SQL

About the role

  • Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
  • Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
  • Develop deep product knowledge and act as the expert on system behavior and workflows.
  • Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
  • Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
  • Communicate clearly with technical and non-technical users, translating complex concepts simply.
  • Support feature launches, pilots, and customer feedback loops that inform product direction.
  • Deliver training, documentation, and business reviews that drive customer adoption and ROI.
  • Identify risks and proactively resolve friction points to ensure long-term success.

Requirements

  • 3–7 years in customer success, solutions engineering, or technical account management.
  • Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
  • Identify and execute expansion opportunities by recognizing unmet customer needs and aligning them with Mia’s evolving suite of AI products and features.
  • Drive incremental revenue growth through proactive cross-selling of new automation modules and upselling higher-tier service plans that maximize dealership ROI.
  • Partner with the product team to relay customer feedback that can be turned into new high-value features, creating organic upsell paths during business reviews.
  • Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
  • Excellent communicator with outstanding bedside manner and client-facing confidence.
  • Organized, process-driven, and effective in fast-moving startup environments.
Benefits
  • Equity participation through stock options.
  • Fully paid health, vision & dental insurance for employees.
  • Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
  • Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLanalytics toolsCRM integrationstelephony systemsautomation workflowstroubleshootingworkflow configurationdata interpretationcustomer performance analysisfeature launch support
Soft Skills
communicationclient-facing confidenceorganizational skillsprocess-drivenproblem-solvingtechnical aptitudecustomer relationship managementtraining deliveryrisk identificationfeedback communication