Account Manager

Mia Labs

Account Manager responsible for managing customer relationships and enhancing dealership operations through AI technologies. Focused on onboarding, technical support, and success with various integrations.

Posted 4/8/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
Develop deep product knowledge and act as the expert on system behavior and workflows.
Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
Communicate clearly with technical and non-technical users, translating complex concepts simply.
Support feature launches, pilots, and customer feedback loops that inform product direction.
Deliver training, documentation, and business reviews that drive customer adoption and ROI.
Identify risks and proactively resolve friction points to ensure long-term success.

Requirements

What you’ll need

3–7 years in customer success, solutions engineering, or technical account management.
Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
Identify and execute expansion opportunities by recognizing unmet customer needs and aligning them with Mia’s evolving suite of AI products and features.
Drive incremental revenue growth through proactive cross-selling of new automation modules and upselling higher-tier service plans that maximize dealership ROI.
Partner with the product team to relay customer feedback that can be turned into new high-value features, creating organic upsell paths during business reviews.
Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
Excellent communicator with outstanding bedside manner and client-facing confidence.
Organized, process-driven, and effective in fast-moving startup environments.

Benefits

Comp & perks

Equity participation through stock options.
Fully paid health, vision & dental insurance for employees.
Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLanalytics toolsCRM integrationstelephony systemsautomation workflowstroubleshootingworkflow configurationdata interpretationcustomer performance analysisfeature launch support

Soft Skills

communicationclient-facing confidenceorganizational skillsprocess-drivenproblem-solvingtechnical aptitudecustomer relationship managementtraining deliveryrisk identificationfeedback communication