Mia Labs

CRM Administrator

Mia Labs

contract

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $1,000 per month

About the role

  • CRM Data Cleanup: Cross-reference internal spreadsheets and source systems to validate, standardize, and improve CRM data accuracy, so the CRM becomes the single source of truth.
  • Lifecycle Visibility: Build clear visibility into the customer lifecycle (e.g., onboarding progress, renewals, cancellations in progress, key stages).
  • Reporting & Dashboards: Convert existing spreadsheet-based reporting into HubSpot reports/dashboards. Some limited reporting may remain in spreadsheets as needed.
  • Workflows & Automation: Design and implement workflows to increase efficiency. especially for the Customer Success team.
  • Customer Health Score: Help develop and maintain a customer health scoring model to proactively identify and manage risk.
  • Adoption & Enablement: Support documentation, onboarding, and change management to ensure teams consistently use the CRM.
  • HubSpot Learning (Required): Complete assigned HubSpot Academy coursework and certifications.

Requirements

  • 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, Microsoft Dynamics, Zoho, Pipedrive, or similar CRM systems)
  • Strong CRM data management + reporting skills
  • Experience maintaining a CRM as a system of record
  • Comfortable working with Customer Success, Sales, and Ops
  • Detail-oriented, organized, and process-driven
  • Learn HubSpot and complete required HubSpot Academy certifications.
Benefits
  • Equity participation through stock options.
  • Fully paid health, vision & dental insurance for employees.
  • Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
  • Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM administrationdata managementreportingworkflowsautomationcustomer health scoringdata validationdata standardizationdata accuracychange management
Soft Skills
detail-orientedorganizedprocess-driveninterpersonal skillscommunication skills
Certifications
HubSpot Academy certifications