Client Service Manager

MGA Homecare

Client Service Manager responsible for client relations and caregiver support at Circle of Care Colorado. Ensures client satisfaction and manages service delivery operations for families with special needs children.

Posted 7/1/2026full-timeAurora • Colorado • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serves as the main point of contact for all non-clinical questions or concerns between clients, caregivers, and office staff
Builds and manages relationships with assigned households to drive client satisfaction and retention
Sets realistic expectations with families regarding service capabilities
Coordinates with the Medicaid Support Liaison team to help prospective clients navigate the approval process
Creates and maintains accurate weekly and monthly staffing schedules that reflect client preferences
Completes all in-home competency checks for personal care clients and ensures required visits are completed
Monitors utilization of authorized hours across assigned households

Requirements

What you’ll need

2+ years of experience in a customer service role
Strong organizational, problem-solving, decision-making, and creative-thinking skills
Ability to adapt quickly, shift priorities, and work both independently and as part of a team
High level of professionalism, integrity, accountability, and follow-through; a motivated self-starter
1+ years of experience in a management or leadership role (preferred)

Benefits

Comp & perks

Reliable transportation
Flexibility to travel within assigned service areas
Current Colorado driver’s license and automobile insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Staffing Schedule ManagementCompetency ChecksUtilization Monitoring

Soft Skills

Organizational SkillsDecision-Making SkillsCreative ThinkingAdaptabilityTeam Collaboration