MFE Inspection Solutions, Inc.

IT Support

• Oversee daily branch functions, including equipment rental, sales, repair, training, and calibration services.
• Manage inventory and ensure optimal equipment availability
• Ensure compliance with safety protocols, industry standards, and internal policies
• Demonstrate strong ethics and integrity aligned with MFE’s core values and culture.
• Drive growth by developing and executing strategic business plans
• Build and maintain relationships with key clients while identifying new market opportunities
• Partner with the sales team to meet and exceed regional sales goals
• Ensure clients receive top-tier service by resolving inquiries and issues efficiently
• Responsible for leveraging customer feedback to enhance positive experiences, service, and value
• Lead, mentor, and develop a high-performing team of technicians, sales reps, and support staff
• Conduct performance reviews and implement individual development plans
• Promote a collaborative and motivated team environment
• Create and manage the branch budget, ensuring profitability and financial health
• Analyze performance metrics and implement actions to improve efficiency and margin
• Oversee billing, invoicing, and collections to maintain cash flow accuracy
• Maintain exceptional quality standards in service delivery and equipment maintenance
• Implement quality control systems to ensure compliance with industry and customer expectations

Branch Unit Manager

Business Development Rep

• Develop and execute personalized outreach to drive meaningful connections within the NDT industry.
• Qualify customers and prospect targeted leads to maintain pipelines of NDT resources.
• Meet and exceed key performance metrics, including the number of outreaches activities, meetings booked, and qualified opportunities.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective to secure orders, guarantee product standards, and assure product delivery.
• Maintain a detailed call report of prospects and existing customers for review on a daily or weekly basis with the Vice President of Canada.
• Answer phones, assist customers by completing order entry, order processing, and additional administrative work.
• Handling and resolving customer inquiries regarding a product or service.
• Demonstrate product knowledge and technical capabilities.
• Utilize your portfolio of contacts to identify prospective customers and lead generation.
• Outreach to new and existing customers, scheduling meetings to discuss needs.
• Emphasize features of products to highlight how they solve customer problems.
• Negotiate prices and terms and prepare rentals and sales agreements for NDT equipment.
• Collaborate with colleagues in many different sectors.
• Maintain contact lists and follow up with customers to continue relationships.
• Responsible for Rentals and Sales performance and addressing issues when necessary.

Business Development

Account Manager

• Develop and execute personalized outreach to drive meaningful connections within the NDT industry.
• Qualify customers and prospect targeted leads to maintain pipelines of NDT resources
• Meet and exceed key performance metrics, including the number of outreach activities, meetings booked, and qualified opportunities.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective to secure orders, guarantee product standards, and assure product delivery
• Maintain a detailed call report of prospect and existing customers for review on a daily or weekly basis with the Vice President of Sales and Branch Unit Manager.
• Answer phones, assist customers by completing order entry, order processing, and additional administrative work.
• Handling and resolving customer complaints regarding a product or service
• Demonstrate product knowledge and technical capabilities
• Utilize your portfolio of contacts to identify prospective customers and lead generation
• Outreach to new and existing customers, scheduling meetings to discuss needs
• Emphasize features of products to highlight how they solve customer problems
• Negotiate prices and terms and prepare rentals and sales agreements for NDT equipment
• Collaborate with colleagues in many different sectors
• Maintain contact lists and follow up with customers to continue relationships
• Responsible for Rentals and Sales performance and addressing issues when necessary

Branch Unit Manager

Business Development

Regional Account Manager – NDT, RVI Rentals and Sales