MFE Inspection Solutions, Inc.

Account Manager

• Develop and execute personalized outreach to drive meaningful connections within the NDT industry.
• Qualify customers and prospect targeted leads to maintain pipelines of NDT resources
• Meet and exceed key performance metrics, including the number of outreach activities, meetings booked, and qualified opportunities.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective to secure orders, guarantee product standards, and assure product delivery
• Maintain a detailed call report of prospect and existing customers for review on a daily or weekly basis with the Vice President of Sales and Branch Unit Manager.
• Answer phones, assist customers by completing order entry, order processing, and additional administrative work.
• Handling and resolving customer complaints regarding a product or service
• Demonstrate product knowledge and technical capabilities
• Utilize your portfolio of contacts to identify prospective customers and lead generation
• Outreach to new and existing customers, scheduling meetings to discuss needs
• Emphasize features of products to highlight how they solve customer problems
• Negotiate prices and terms and prepare rentals and sales agreements for NDT equipment
• Collaborate with colleagues in many different sectors
• Maintain contact lists and follow up with customers to continue relationships
• Responsible for Rentals and Sales performance and addressing issues when necessary

Regional Account Manager – NDT, RVI Rentals and Sales