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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong attention to detail and organizational skills while effectively managing installation schedules and documentation. Proficient in using ERP systems and Microsoft Office to support customer service and operational processes.
Highest-signal resume keywords
Fluent English CommunicationERP System ProficiencyAttention to DetailOrganizational SkillsCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP SystemsMicrosoft OfficeOrder ManagementOperational Documentation ReviewInstallation Planning
Soft Skills
Strong Attention to DetailOrganizational SkillsEffective CommunicationIndependent WorkFollow-Up Skills
Tools & Technologies
Customer PortalsShared Documentation
Industry Keywords
Customer SupportBack-Office OperationsConstructionCabinetryManufacturingLogisticsHomebuilding
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Review cabinet installations completed the previous day using the company ERP.
- Prepare daily Installer Score Cards (ISC) summarizing installation results.
- Review and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photos.
- Identify missing or inconsistent information and contact installers directly by phone or text when clarification is needed.
- Review customer and builder portals for upcoming installation dates and work order requirements.
- Update internal systems with accurate scheduling and installation information.
- Review work orders prepared by the Customer Service team.
- Ensure work orders match customer notes, installation information, and supporting documentation.
- Identify discrepancies and communicate corrections to the appropriate internal team members.
Requirements
What you’ll need- Fluent English, both written and spoken.
- Strong attention to detail.
- Strong organizational and follow-up skills.
- Comfortable communicating by phone and text.
- Ability to work independently and manage recurring daily tasks.
- Comfortable working with ERP systems, online portals, and shared documentation.
- Intermediate Microsoft Office skills.
- Previous experience in customer support, customer service, back-office operations, order management, administrative support, or a similar role is preferred.
- Experience using ERP or CRM systems is preferred.
- Experience reviewing purchase orders, work orders, schedules, or operational documentation is preferred.
- Experience in construction, cabinetry, manufacturing, logistics, or homebuilding is a plus.
- Availability to work Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time.
Benefits
Comp & perks- Christmas Bonus: 30 days, to be paid in December.
- Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.
- Dental and Visual Insurance
- Life Insurance: (Death and MXN Disability)
- Vacation Days: 12 vacation days in accordance with Federal Labor Law
- Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone & Transportation Allowance: Employees receive a monthly total gross allowance of MXN $1,836, paid through payroll under the combined transportation and cell phone concepts.
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure: Work with operations within Mexico and the United States.
- MezTal Internal Events
- Exclusive Discounts: Benefits with different companies for being part of MezTal.
- Academic Agreements: Access to national universities and language schools.