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About the role
Key responsibilities & impact- Build meaningful customer relationships
- Become a trusted partner throughout the customer journey
- Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups
- Build long-term relationships focused on trust, engagement, and success
- Advocate for customer needs internally
- Monitor customer health, engagement trends, platform usage, and adoption metrics
- Identify churn risks proactively and develop retention strategies
- Support customers in maximizing value and outcomes
- Improve customer engagement and long-term adoption
- Identify opportunities to increase engagement and account expansion within existing customers
- Support renewals, customer development initiatives, upsell opportunities, and account growth efforts
- Collaborate with internal teams to improve customer experience and outcomes
- Gather customer feedback and identify improvement opportunities
- Support continuous improvement initiatives
- Help create memorable customer experiences that drive loyalty and long-term partnerships
Requirements
What you’ll need- Advanced / Fluent English communication skills (near-native preferred)
- Must currently live in Guadalajara, Jalisco
- Valid US Visa (required)
- 3+ years of experience in:
- - Customer Success
- - Account Management
- - Client Success
- - Customer Engagement
- - Relationship Management
- Experience managing customer relationships and customer portfolios
- Strong communication and stakeholder management skills
- Comfortable working in dynamic, evolving, and fast-paced environments
- Customer retention metrics
- Customer engagement KPIs
- Renewals
- Upsell / cross-sell exposure
- Account growth initiatives
- Customer adoption strategies
- SaaS, technology, healthcare, senior living, staffing, or customer-centric environments is a PLUS.
- CRM platforms (HubSpot, Salesforce, etc.)
Benefits
Comp & perks- Christmas Bonus: 30 days, to be paid in December.
- Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
- Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
- Dental Insurance: Always smile with confidence!
- Life Insurance: (Death and MXN Disability)
- Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone Reimbursement & Transportation Subsidy.
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure: Work with operations within Mexico and United States.
- MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
- Exclusive Discounts: Benefits with different companies for being part of MezTal.
- Academic Agreements: Access to national universities and language schools.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementClient SuccessCustomer EngagementRelationship ManagementCustomer retention metricsCustomer engagement KPIsRenewalsUpsellCross-sell
Soft Skills
Advanced English communicationStakeholder managementCustomer advocacyProactive outreachCollaborationContinuous improvementCustomer relationship managementDynamic environment adaptabilityTrust buildingEngagement focus
Certifications
Valid US Visa