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Business Development Manager – Customer Success, Account Growth
MezTalBusiness Development Manager focused on customer success and account growth for MezTal in Guadalajara. Driving business growth through relationship-building and long-term customer engagement.
About the role
Key responsibilities & impact- Drive business growth and customer expansion
- Identify new business opportunities and support customer acquisition efforts
- Build relationships with prospective customers and strategic partners
- Contribute to growth initiatives that increase customer reach and market impact
- Support commercial goals, growth initiatives, and customer expansion opportunities
- Develop relationships that create long-term business value
- Support customers throughout their journey and strengthen long-term partnerships
- Conduct proactive outreach and relationship-building activities
- Identify opportunities for increased customer engagement, retention, and growth
- Maintain strong customer connections beyond initial acquisition
- Support account expansion initiatives and long-term customer growth
- Partner cross-functionally to improve customer outcomes and business impact
- Contribute to retention, engagement, and customer development efforts
- Balance customer experience with growth objectives
- Identify opportunities proactively
- Build trust quickly
- Create meaningful relationships
- Think strategically about customer value and future opportunities
Requirements
What you’ll need- Advanced / Fluent English communication skills (near-native preferred)
- Must currently live in Guadalajara, Jalisco
- Valid US Visa (required)
- 3+ years of experience in:
- Business Development
- Client Growth
- Strategic Partnerships
- Experience meeting sales metrics, growth KPIs, or commercial goals
- Experience building customer relationships and driving business outcomes
- Strong executive communication and stakeholder management skills
- Comfortable working in fast-paced and evolving environments
- Experience managing customer relationships throughout the full customer lifecycle, including post-sale follow-up, customer engagement, retention, and long-term partnership development
- Experience supporting customers beyond acquisition through relationship management, account growth, customer care, adoption, or ongoing customer success initiatives
- Experience with one or more of the following:
- New business generation
- Customer acquisition
- Account expansion
- Upsell / cross-sell
- Revenue growth initiatives
- Customer retention
- Book of business ownership
- Portfolio management
- Renewals
- Customer lifecycle ownership
- CRM platforms (HubSpot, Salesforce, etc.)
- SaaS, technology, healthcare, staffing, senior living, or customer-focused environments
Benefits
Comp & perks- Christmas Bonus: 30 days, to be paid in December.
- Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
- Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
- Dental Insurance: Always smile with confidence!
- Life Insurance: (Death and MXN Disability)
- Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone Reimbursement & Transportation Subsidy.
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure: Work with operations within Mexico and United States.
- MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
- Exclusive Discounts: Benefits with different companies for being part of MezTal.
- Academic Agreements: Access to national universities and language schools.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business DevelopmentClient GrowthStrategic PartnershipsSales MetricsGrowth KPIsCustomer EngagementAccount GrowthCustomer RetentionUpsellCross-sell
Soft Skills
Advanced English CommunicationRelationship BuildingStrategic ThinkingTrust BuildingStakeholder ManagementCustomer Experience BalanceProactive Identification of OpportunitiesLong-term Partnership DevelopmentExecutive CommunicationAdaptability in Fast-paced Environments
Certifications
Valid US Visa