Operations

• Monitor pipelines and processes, ensuring correct execution and maximum operational performance;
• Identify issues, risks and opportunities, communicating them in a structured manner to stakeholders;
• Develop action plans, track their execution and ensure responsible parties / stakeholders follow the directions;
• Serve as the focal point for the Operations team, providing support on technical questions, data and process analysis and interpretation;
• Collaborate with Product, Data and Technology teams to evolve processes and develop new solutions;
• Produce analyses, studies and strategic recommendations in partnership with management to support decision-making;
• Monitor, update and interpret key area indicators, ensuring visibility and accuracy;
• Contribute to other activities related to the role, always focusing on efficiency and continuous improvement.

Senior Operations Analyst – Payroll Loans

Operations Coordinator