Field Services Engineer 2

Metsi Technologies

Field Service Engineer providing on-site support for Dell Technologies hardware and software at client sites. Triage and resolve technical issues with a focus on customer experience.

Posted 4/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $93,500 per yearWebsite

About the role

Key responsibilities & impact

Triage issues with direction from Dell support
Execute plan of action from Dell Domain Engineer/L3
Document POA results, logs and service report
Reseating parts, swap or replace parts, upgrading firmware as needed
Sever testing and validation

Requirements

What you’ll need

5+ years of professional experience
Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
Experience delivering technical Field Services supporting hardware and software at client sites
Experience in a customer facing role
Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks

Benefits

Comp & perks

Your life. Your health. Supported by your benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingserver testingfirmware upgradinghardware supportsoftware supportdocumentationissue triagecomponent replacementtechnical field servicesservice reporting

Soft Skills

customer servicecommunicationproblem-solvingteam collaborationattention to detail

Certifications

Associate's Degree in a technical discipline