Deploying innovative solutions and infrastructure for the product development engineering team and supporting their needs in the product development life cycle
Partner with various teams in product engineering teams to understand their needs for infrastructure and solutions and deploy hardware, install, and configure network, manage software, troubleshoot across the stack (hardware, OS, network, software)
Responsible for building and supporting development and testing environments in our Next Generation Engineering Lab Infrastructure program for unstructured and file storage products
Be the SME for Shared Services Lab Operations Engineering team
Partner with the Product Engineering team in creating solutions for their requirements and needs
Build and support development and testing environments consisting of storage products, servers and switches
Manage inventory and asset database
Lead a team in executing large projects and programs
Develop and document processes needed in Lab Operations
Mentor other lab support engineers on various technologies

Requirements

Deep knowledge of various hardware platforms, especially Dell PowerEdge platform
Hands on experience in deploying hardware - rack, stack, cable, install and configure
Practical experience with scale out architecture, preferably - installation, configuration, and troubleshooting
Hands on experience with networking products - Cisco, Arista, Dell switches
Physical installation of hardware
Technical configurations of systems (storage, operating systems, top of rack switches)
Asset Management and inventory control
Expertise in using ticketing tools like ServiceNow
Experience in enterprise infrastructure monitoring tools
Communication across various stakeholders
Ability to bring consensus between teams and competing priorities
Great customer service skills - doing everything to help the customer to resolve the issue and finding RCA
Experience with Agile Scrum development process
Experience in using scrum at scale in shared services model
Experience to automate the deployments - preferably Infrastructure as Code
Knowledge and experience in building infrastructure automation
Knowledge and experience in using AI tools to monitor infrastructure services

Benefits

Your life.
Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware deploymentnetwork configurationscale out architecturetechnical configurationasset managementinfrastructure automationInfrastructure as Codeenterprise infrastructure monitoringtroubleshootingstorage products

Soft Skills

communicationconsensus buildingcustomer servicementoringteam leadershipprocess developmentcollaborationproblem solvingstakeholder engagementproject execution