Help define and build the Product Management function within ISG Lab Services and Operations, including frameworks, processes, and tools
Partner with engineering, operations, and leadership to develop and maintain service capabilities, roadmaps, and performance metrics
Own the full lifecycle and scope of services — from ideation and development to launch, adoption, and retirement – and champion continuous improvement of the user experience
Drive prioritization and investment decisions based on stakeholder assessments, business value, technical feasibility, and user impact
Curate and manage service backlogs, ensuring clear prioritization and alignment with strategic goals, as well as value propositions, SLAs, onboarding materials, and service catalogs

Requirements

15+ years of experience in Product Management
Solid foundational knowledge of Cybersecurity, Networking, and Data Architectures
Experience working with cross-functional teams in engineering, infrastructure, and operations
Demonstrated experience working in Agile Scrum @ Scale environments, including backlog management and prioritization
Excellent communication, stakeholder management, and strategic planning skills
Bachelor’s or related experience
Strong understanding of Labs and Datacenter operations
Technical background or hands-on experience in one or more of the service domains (Network, Security, Data, Labs)

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product ManagementCybersecurityNetworkingData ArchitecturesAgile ScrumBacklog ManagementService Lifecycle ManagementUser Experience ImprovementPerformance MetricsService Catalog Management

Soft Skills

CommunicationStakeholder ManagementStrategic PlanningCross-functional CollaborationPrioritizationContinuous ImprovementLeadership