Analyze large, complex datasets (telemetry, logs, alerts) from deployed systems to identify critical, recurring failure patterns and service pain points
Design and implement diagnostic logic and algorithms within the product architecture (firmware, software, and tools) to automatically detect, isolate, and potentially self-heal hardware and software issues
Drive Design for Diagnostics (D4D) feature requirements into next-generation products, defining the necessary telemetry, instrumentation, and fault isolation techniques.
Collaborate across global teams (Product Engineering, Quality, Service) to ensure diagnostic solutions are effectively integrated into the entire product and service ecosystem
Prepare detailed technical documentation for automated diagnostic programs, procedures, and system specifications

Requirements

8 to 12 years of related experience with a bachelor’s degree or 6+ years with a master’s degree in electrical engineering, computer engineering, data science, or a closely related technical field
Advanced understanding of complex system architectures, specifically the interaction between hardware, firmware, and operating system software
Deep, demonstrable knowledge of diagnostic methodologies and sustaining engineering principles, with a clear focus on improving field serviceability and customer experience.
Expertise in using SQL and Python to gather data from the data lake and proficiency in using Microsoft Excel and PowerBI for data analysis
Ability to transform raw field telemetry signals into concrete, deployable diagnostic actions and automated, closed-loop workflows
Familiarity with PowerEdge hardware, iDRAC, BIOS, and experience utilizing Machine Learning, statistical modeling, or pattern recognition for predictive failure analysis and anomaly detection
Familiarity with industry-standard telemetry, logging infrastructure, and advanced understanding of product reliability engineering principles and their application in diagnostics.

Benefits

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisdiagnostic methodologiessustaining engineering principlesSQLPythonMachine Learningstatistical modelingpattern recognitiontelemetryfault isolation techniques

Soft skills

collaborationtechnical documentationproblem-solvingcommunicationcustomer experience focus