MetroStar

People Operations Manager

MetroStar

full-time

Posted on:

Location Type: Hybrid

Location: Reston • Virginia • 🇺🇸 United States

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Salary

💰 $92,000 - $135,000 per year

Job Level

Mid-LevelSenior

About the role

  • Craft the Employee Journey: Design and elevate experiences across the full lifecycle: onboarding, development, growth, offboarding, with a “how does it feel to be human here?” lens.
  • Enable Scalable People Ops: Architect tools, workflows, and operational systems that reduce friction, automate the repetitive, and free time for what matters.
  • Be a Culture Advocate & Partner: Translate MetroStar’s THINK values (Trust, Humility, Imagination, No Surprises, Kindness) into real practices, programs, and interactions. Work with leaders to reinforce a culture of transparency, experimentation, and growth.
  • Support Leadership in People Strategy: Partner with people leaders on team design, feedback, development, and role evolution to help them become stronger human-centered leaders.
  • Bridge Compliance & Community: Maintain legal, policy, and regulatory guardrails, but always with a lens of trust, fairness, and empathy.
  • Use Data to Inform & Iterate: Build dashboards, metrics, and experiments to validate what’s working (and what isn’t) in our people practices.
  • Ensure that employees across the organization feel heard, supported, and valued in their work.
  • Analyze feedback and data to adjust how we work and improve our programs.
  • Assist in maintaining our culture and values in everyday decisions, even as our company grows.
  • Use our people tools and processes easily

Requirements

  • 5-7+ years of experience in a People Ops / HRBP / Human Ops or similar role where you were expected to build, scale, or innovate, not just maintain.
  • You have a solid grounding in HR fundamentals (employee relations, policies, compliance) but have spent time in or want to shift toward more strategic, systems-level work.
  • Curiosity, creativity, and a willingness to challenge the status quo.
  • Comfortable operating in ambiguity, weighing tradeoffs, and making decisions with incomplete information.
  • Empathy, humility, and a collaborative spirit.
  • Ability to build trust and influence across business leaders and teams.
  • A bias toward action: you prototype, test, learn, and iterate.
  • SPHR/SHRM-SCP a strong plus
Benefits
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
employee relationspoliciescompliancedata analysisdashboard creationworkflow designoperational systemspeople strategyteam designprogram development
Soft skills
empathyhumilitycollaborationcreativitycuriositytrust buildinginfluenceaction orientationadaptabilitystrategic thinking
Certifications
SPHRSHRM-SCP