Metropolitan Opera

Payroll

• Process complex weekly payrolls for various employee groups, ensuring timeliness, accuracy, and compliance with collective bargaining agreements and regulations
• Enter data for new and existing employees
• Assist with payroll-related research and analysis
• Assist employees with payroll-related questions and issues, demonstrating customer service excellence
• Answer inquiries on unemployment claims, employment verifications, workers’ compensation, mortgage and loan applications
• Maintain paid time off records for assigned employee groups
• Investigate and resolve payroll discrepancies, in accordance with regulations
• Maintain in-depth knowledge of payroll-related regulations and high degree of familiarity with collective bargaining agreements and non-contractual pay practices
• Provide general administrative support, including answering phones, handling walk-in traffic, and filing, as necessary
• Participate in the preparation of Payroll and Finance mailings to employees
• Provide accounting support for Finance Department including documentation review and financial analyses and reconciliations
• Assist in the follow-up and reissuance of uncashed checks
• Coordinate securely gathering banking information and setting up electronic payments, and fielding questions regarding and resolving issues with returned payments
• Assistance with other finance and accounting department tasks on a partial weekly basis
• Other duties as assigned

Payroll and Accounting Associate

Marketing

• Serve as the point person between all *Live in HD* stakeholders (internal staff, external partners globally) to ensure consistent quality of communication and information sharing
• Brief internal design team and oversee the creation of all in-house collateral (marketing decks, emails, posters, cast sheets, etc.) as well as *Live in HD*-specific projects for external partners, ensuring all projects are met on deadline
• Project manage the delivery of all *Live in HD* assets and information to global theater partners on a timely basis
• Spearhead the nationwide *Live in HD* Ambassador Program, including implementing grassroots ideas, ways to collect audience data, recruitment, and management of Ambassadors
• Proof materials created by theater partners and coordinate relevant internal approvals
• Alongside the Director, Marketing Campaigns, plan, implement, and conceive marketing campaigns and activities in key markets to support *Live in HD*
• Conduct initial vetting and respond to new venue inquiries
• Update and maintain series sales deck for new venues
• Assist with onboarding new venues, including answering initial setup questions and guiding partners through early participation steps
• Assist with updating the AirTable database, including theater records, venue contact information, and participation status, ensuring all records are accurate, complete, and consistently maintained
• Ensure all participating theaters are tracked in the database and reflected accurately on the Met website Theater Finder, updating records promptly as venue participation changes to support reliable internal reporting and public-facing information
• Secure and coordinate *Live in HD* tickets for various purposes including global sponsors and Ambassadors

Payroll and Accounting Associate

Marketing & Distribution Associate