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Product Specialist
Metrohm USATechnical expert supporting Metrohm USA's spectroscopy and wet chemistry product portfolio. Providing pre-sales support, training, and collaboration across internal teams.
About the role
Key responsibilities & impact- Serve as the technical product expert for assigned Process Analytics products (e.g., spectroscopy and wet chemistry analyzers)
- Provide pre‑sales technical support, including application discussion and development, solution design, and customer consultations
- Support and execution of product demonstration and feasibility studies in-house and at customer site
- Support product training for sales, service, and customers (classroom, virtual, and onsite)
- Assist with system troubleshooting, performance testing, and programming of analyzer
- Collaborate cross‑functionally with Product Management, Sales, Service, and global Metrohm resources
- Support new product introductions and ongoing product developments based on market and customer feedback
- Participate in trade shows, customer visits, and industry events as needed
Requirements
What you’ll need- Bachelor’s degree in Chemistry, Chemical Engineering, Analytical Chemistry, or a related scientific discipline
- Strong understanding of analytical technology principles, specifically in NIR and Raman spectroscopy
- Experience working with analytical instrumentation or process analyzers
- Ability to communicate complex technical concepts clearly to diverse audiences
- Willingness to travel domestically as needed – est. 35% overnight travel
- Preferred: Experience with process spectroscopy or wet chemistry analyzers
- Background in applications support, product specialist, service, or technical sales roles
- Familiarity with process environments (chemical, Petrochem, Semicon, industrial manufacturing, etc.)
Benefits
Comp & perks- Medical, dental & vision coverage
- Company‑paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth‑oriented team culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
spectroscopywet chemistry analyzersanalytical instrumentationprocess analyzersperformance testingsystem troubleshootingprogrammingapplication developmentsolution designproduct training
Soft Skills
communicationcollaborationcustomer consultationtechnical supportproblem-solvingpresentation skillscross-functional teamworkadaptabilitycustomer feedback incorporationtraining delivery
Certifications
Bachelor’s degree in ChemistryBachelor’s degree in Chemical EngineeringBachelor’s degree in Analytical Chemistry